Privacy Policy

Last updated: 25 October 2026

Radiance ABA Centre (“we”, “us”) provides Applied Behavior Analysis (ABA) therapy and developmental support for children at Althan, Surat, Gujarat. You are trusting us with information about your child and family, and we take that seriously. This policy explains what we collect, why we collect it, who sees it, and the choices you have.

1. Who is responsible for your information

Radiance ABA Centre, Shop no. 101, Infinity Biz Hub, Bhimrad-Althan Rd, Althan, Surat, Gujarat 395007, is responsible for information collected through this website, WhatsApp, phone calls and at the centre. For any privacy question or complaint, contact us at radianceabacentre09@gmail.com or 97127 06862.

2. What we collect

• Enquiry details: your name, phone number and a short note about your child’s age and main concern, when you use the contact form, call us or message us on WhatsApp.
• Information about your child: name, age, developmental and health history, concerns and goals, shared during consultation, assessment and therapy.
• Therapy records: assessment results, session data, progress notes and reports, and photos or videos only where needed for therapy and agreed with you.
• Website data: basic technical information such as browser type and pages visited, handled by our hosting and embedded services (see section 6).

3. Why we use it

• To reply to your enquiry and arrange consultations and assessments.
• To assess your child, plan and deliver therapy, and share progress with you.
• To keep clinical and administrative records.
• To improve our services and website.
• To meet legal obligations.

We do not sell personal information. We do not use children’s information for advertising, tracking or profiling.

4. Children’s information and consent

We collect information about a child only from the parent or legal guardian, with their consent. By sharing your child’s information you confirm you are the child’s parent or legal guardian. We will not show a child’s photo, video, name or case details on our website, Instagram or other public channels without your separate written consent. You can withdraw that consent at any time and we will take the material down.

5. Who we share it with

• Our clinical team members involved in your child’s care, on a need-to-know basis.
• Other professionals, such as a school, doctor or therapist, only when you ask us to or give consent.
• Service providers that help us run the website and communicate with you, listed in section 6.
• Authorities, where the law requires it.

6. Third-party services on this website

We use the following services. Each handles some data under its own privacy policy:

• FormSubmit delivers contact-form messages to our email inbox.
• WhatsApp (Meta) when you choose to message or call us through WhatsApp.
• Elfsight displays Google reviews and our Instagram feed. Instagram and Google may set cookies when those items load.
• Google Maps shows our location, and Google Fonts supplies the website typefaces.
• Netlify hosts the website.

You can block or clear cookies in your browser settings. Some embedded content may then not display.

7. How long we keep information

We keep enquiry details only as long as needed to respond to you and follow up reasonably. We keep clinical and therapy records for as long as needed for your child’s care and as the law or professional standards require, and then delete or anonymise them securely.

8. How we protect it

We limit access to records to staff who need them, keep digital files in password-protected accounts and devices, and require staff to keep client information confidential. No system is completely secure, but we work to protect your information, and we will tell you if a breach affecting you occurs, as the law requires.

9. Your rights

Under Indian law, including the Digital Personal Data Protection Act, 2023, you can ask us to:

• tell you what personal information we hold about you and your child;
• correct or update it;
• delete it, where we are not required to keep it;
• withdraw consent you have given; and
• respond to a grievance about how we handle your information.

Write to radianceabacentre09@gmail.com or message us on WhatsApp. We will respond as promptly as we can.

10. Not medical advice

Information on this website, including Parent Resources, is general education. It is not medical advice or a diagnosis. Please consult a qualified professional about your child’s specific needs.

11. Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.